Explain the complaint and identify the material
Send your name, contact details and an account of the concern to support@spicychat.ai. Identify the content involved so we can locate it. We may ask for additional documents or information while examining the issue.
Our procedure calls for reported complaints to be reviewed and resolved within five business days after submission. An outcome notice is not required for each general complaint. For depicted-person removal requests, we have additional duties to notify the person of our decision.
support@spicychat.aiRemoval requests from a person depicted without consent
If you are depicted, or act as that person's authorized representative, identify the material and explain the lack of consent. We must send the person our removal decision within five business days of the request being submitted.
Immediate removal is required under the procedure when evidence establishes illegality or other applicable non-compliance. An allegation is a reason to investigate, not proof on its own that the material fails those requirements.
A separate reviewer considers a removal appeal
A depicted person challenging a refusal can email support@spicychat.ai with the subject Removal Appeal. The review goes to a team member who did not take part in the original decision. We must notify the person of the appeal outcome within five business days of the appeal's submission.
The five-business-day requirement concerns the decision notice; it does not specify a separate period for filing the appeal. If a qualifying non-consent removal dispute remains afterward, an independent neutral body gives a binding decision, and we bear the review costs.
What the independent process does and does not cover
This independent route is for qualifying refused removal requests based on the depicted person's lack of consent, whether raised by that person or an authorized representative. It is not available for unrelated reporters, other account or content restrictions, or billing disputes. Use support for payment and account issues and reporting for an identifiable content violation.
Make complaints on a factual basis. Knowingly false, wholly unjustified, abusive or bad-faith requests are not acceptable. Keep disputed material out of public community discussions while asking for it to be reviewed.
Questions
How can I appeal a refusal to remove a depiction of me?
You or your authorized representative can email support@spicychat.ai using the subject Removal Appeal. Refer to the initial request and refusal so a reviewer uninvolved in that first decision can examine the appeal.
Must I submit the appeal within five business days?
The procedure does not state that as a filing deadline. It requires us to notify you of the appeal decision within five business days after you submit it.