SpicyChat Refund Conditions, Issuance Timing and Exceptions

The eligibility restrictions in our policy

Under our policy, fees are non-refundable once login details have been used on the Portal. A membership going unused does not qualify it for a refund. Neither does an access problem for which SpicyChat is not at fault. Refunds or credits for part of a month are not provided.

We do not state a general money-back window counted from the purchase. The time allowed to issue a refund should not be mistaken for an entitlement to return any purchase made within that period.

How an issued refund is returned

We issue refunds to the original payment method, not in cash or by paper check. Our policy sets issuance within ten days of communication with Client Relations. That requirement does not separately fix when a bank or payment provider will show the credit as settled.

Refund arrangements exclude methods that cannot support a refund, including cryptocurrency. Providers such as Apple may process the refund themselves. Their final decision and the method they use to return payment are not outcomes we can guarantee.

Orders cancelled because a listing was incorrect

An incorrect listed price or other incorrect listing information can cause us to cancel an order. If we have already charged for an order cancelled for that reason, the policy provides for an immediate credit of that charge. A later price change alone is not the same circumstance.

Give support the transaction context

Describe the issue and include the transaction reference, purchase date, amount, currency and payment provider. A renewal concern should also include any cancellation confirmation you hold. Full card numbers, security codes and sign-in codes do not belong in the request.

If your aim is also to prevent a future recurring charge, complete the cancellation process. Sending us a refund enquiry does not by itself disable renewal.