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SpicyChat FAQ: Free Messages, Login, Apps and Account Help

We keep Free access alongside our paid plans. Images, audio and memory tools have their own requirements, and an account can hold several conversations with the same character. When something looks missing, check the account and feature before changing a subscription or removing a chat.

53 questions

Characters and conversations

What can I use SpicyChat AI for?

We provide AI character conversations and the tools to create your own fictional personalities. Adults can take a role in a story, build a continuing scene or have a shorter exchange. The dialogue comes from language models, not a person hired to play the character.

About SpicyChat
What should my first message to a character include?

Answer something in the greeting and establish your part in the scene. A concrete action or a question gives the next reply a direction. You can add history as it becomes relevant instead of explaining your entire background in the opening message.

Character chats
Am I speaking to a human behind the chatbot?

No. We use language models to produce character replies. Even a message claiming that someone is human or watching the conversation is generated dialogue. That claim is not evidence of a human operator privately performing the role.

About SpicyChat
How do I tell similarly named characters apart?

Check who created the card, its premise and its tags. The same name can appear on different definitions with different greetings and behavior. A model choice can also affect the conversation; a familiar name is not a standard personality shared by every card.

Character search
Can I keep a roleplay SFW?

Yes. We offer space for SFW fiction as well as adult scenes permitted by our rules. Pick an appropriate premise and content-display settings. The requirement to be an adult applies to the service; it does not require adult themes in every conversation.

NSFW settings
Where are my saved catalogue characters?

Select Save character from a card's information view, then use the Saved filter to find those choices again. We store that directory list in the current browser. Another device or cleared local storage can therefore show a different list.

Character search

Sign-in and privacy

What precautions should I take with my account and chats?

Keep email codes private, avoid putting sensitive documents in dialogue and review what you make public. We prevent the character-creator role from viewing private chats, but our service processes account information and retains rights to review submitted content under the terms.

Privacy
How do I get help with a failed age check?

Stay within the verification provider's process and record the step that failed. Send us the error, time, device and browser so we can look into it. Do not bypass the check or send an unsolicited identity image to our regular support email.

Age verification
Which login should I use when switching devices?

Return through the method linked to the original account. If you created it with Discord, use Discord again: its email entered into code-based sign-in can create a separate account. Confirm the account first when an old conversation or subscription seems to be missing.

Sign-in help
Where should I look for my missing sign-in email?

Check the address you entered, spam and junk folders, filtered inbox categories and blocked senders. Look for no-reply@kinde.com; the sender name can be Nextday AI Roleplay. Do not share the one-time code with another user or include it in a support request.

Sign-in help
Do I need to recover a SpicyChat password?

We do not use account passwords for SpicyChat sign-in. Choose an email confirmation code or the provider linked to the account. If you cannot access that provider, recover the provider account through its own process; removing the SpicyChat account will not solve that access problem.

Sign-in help
What happens to my chats after I cancel renewal?

Cancellation does not remove your account content. An ordinary recurring subscription remains usable for its already-paid period and then returns to Free. Permanent account deletion is a separate choice with different consequences for characters and conversations.

Cancellation and billing
Can the same email restore an account I deleted?

No. A later registration makes a new account, even with the previous email address. It cannot restore the deleted characters or conversations. Ask us for sign-in help before deleting an account if regaining access is what you need.

Account and deletion
Does making a Lorebook public publish my chat history too?

No. Published Lorebook entries and private conversation history are different material. Read through every entry before sharing the book, though: anything personal you wrote into an entry can become part of what you publish.

Lorebooks
Should I email identification when verification fails?

Provide identity material only through the verification provider's requested procedure. To ask our support team for help, describe the failure and its error message. Leave identity photographs, login codes and provider credentials out of an ordinary email.

Age verification
Can an email code sign me into a SpicyChat account created with Google, Apple or X?

Yes, if you use the same linked email address. Discord works differently: an account originally created with Discord needs its Discord sign-in option. Using that address in email-code sign-in may create another account rather than opening the existing one.

Sign-in help
Does creator privacy prevent operator access to messages?

No. Keeping private chats out of the character-creator role does not remove our rights as the service operator. Our terms permit access to and review of submitted content. Those are separate boundaries, not a promise that no service-level access can occur.

Privacy

Free access and subscriptions

Can I start using SpicyChat on Free?

Yes. Free is an ongoing account tier, not a short premium trial. It gives you core access while some models, memory features, images and audio require a subscription. Look at the requirement for the particular tool you want before choosing a paid tier.

Free access
Which tools need more than a Free account?

Check tools individually. Our Free avatar generator does not include pictures within a conversation, spoken replies or every memory feature and model. Those have separate access levels. We list what the tiers include so that you can choose for a specific task.

Free access
Are context tokens counted as daily messages?

No. A context window measures the text available to generate the next response, including recent dialogue and instructions. It is not a daily credit balance. The space used by each part determines how much conversation can fit in the window.

Memory and context
Is a yearly price the amount I pay every month?

No. The yearly amount is charged for the annual period as a whole. Read the billing interval and renewal terms before confirming a purchase, along with the currency and any tax. A monthly equivalent is not the same as monthly installments.

Pricing and plans
Can a plan change affect a grandfathered subscription price?

Yes. Keeping an eligible rate from before September 8, 2026 requires the recurring subscription to remain active and unchanged. A change of tier or billing cycle applies current rates. The earlier price also cannot be restored after the subscription has fully expired.

Pricing and plans
Does a one-time payment create a recurring subscription?

Not when the purchase is sold on a non-renewing basis. Use the receipt and selected payment terms to identify the agreement you actually bought. A one-time charge and an automatically renewing plan do not have the same cancellation controls.

Cancellation and billing
What should I do if my paid features have not appeared?

Before paying again, check the purchasing account, receipt, payment status and provider. If the plan is still absent, give our support team the transaction reference and relevant purchase details. A duplicate purchase does not explain what happened to the original payment.

Contact support
Is requesting a refund enough to cancel the next charge?

No. A refund request and stopping renewal are separate actions. Manage the recurring subscription where you purchased it, whether through our website or another billing provider, and keep the cancellation confirmation rather than treating the refund review as that confirmation.

Refund policy
Why am I waiting before using Free chat?

High traffic can place Free accounts in a waiting line. Paid plans remove that Free queue, with I'm All In also offering priority generation. If a subscriber is queued, confirm the active account and update an old app or reload saved web state before asking us to investigate.

Free access
Must I subscribe to use permitted adult roleplay?

No. Eligible adults on Free can choose permitted adult fiction or SFW scenes under the same rules and required age checks. That does not include every image or audio feature: check each tool's subscription requirement separately.

Free access
Is there a fixed daily allowance of Free messages?

We do not state a fixed messages-per-day quota in our Free plan and token guidance. Its 4,096-token context and 180-token reply ceiling measure text capacity. Busy-period queues are separate from a daily allowance; read any usage notice for the feature involved.

Free access

Errors and support

Where can I check for a SpicyChat outage?

Our Discord community carries incident announcements and later progress or resolution updates. Check their dates. If your problem does not match an announced incident, tell support what failed and when, including the affected device or feature. One unsuccessful request does not prove that all services are down.

Loading and errors
Does a failed reply always mean the service is offline?

No. A local connection, browser state, account session or feature restriction can affect an individual request. Check whether our current incident notices describe the same symptom before assuming an outage across the platform.

Loading and errors
What information should a technical support request contain?

Name the feature and copy the error. Include the approximate time and time zone, device and browser or app version. If a screenshot helps, remove sensitive information first. Never send one-time codes, private keys, cookies or full card details.

Contact support
Do paid accounts have different age or content rules?

No. Our eligibility and content standards apply across the service, including Free, paid accounts and private characters. A subscription changes feature access and allowances; it does not create an exception to required checks or prohibited-content rules.

Community guidelines
Where do I appeal a refused depicted-person removal request?

Write to support@spicychat.ai with Removal Appeal as the subject and identify our earlier decision. Someone other than the original reviewer considers the appeal. The five-business-day period concerns deciding the submitted appeal; it is not a deadline requiring you to file within five days.

Complaints and removal

Images and voice

Does SpicyChat generate avatars and in-chat pictures?

Yes, through separate tools. You can generate an avatar on Free. Conversation Images become available at True Supporter; I'm All In adds access for private characters. Image generation has its own fair-use capacity, so a text-message allowance is not an image quota.

Conversation images
Can I generate a character avatar without upgrading?

Yes, avatar generation is included with Free. It is separate from Conversation Images, the tool that makes a picture within the ongoing scene. Availability of the avatar generator does not grant access to that paid in-chat feature.

Conversation images
Which tier adds Conversation Images?

True Supporter includes Conversation Images, and I'm All In extends them to private characters. Fair-use controls still apply to image activity. Those controls are separate from the account's normal text-chat entitlement.

Pricing and plans
Are microphone input and spoken replies the same feature?

No. Dictation turns speech you provide into written input. Text-to-speech turns a generated reply into audio playback. Neither feature alone establishes a live voice or video call, so use the control for the direction you actually need.

Voice and audio
How can I troubleshoot a reply with no sound?

First confirm that the audio feature is available to your account. Then inspect device volume, the selected output and the browser tab's mute setting. A successful written response does not rule out a separate playback or sound-routing problem.

Voice and audio

Apps and browsers

How can I access SpicyChat from Android?

Use the website in a browser or our official APK distribution. Check the name and source before installing a package. A mirror download or an app with a similar title does not establish that you have our supported Android distribution.

Android APK
How is PixelChat linked to SpicyChat, and do subscriptions carry over?

PixelChat is the separately named companion we link on Google Play, rather than a Play listing called SpicyChat. A subscription purchased there applies on SpicyChat with the same account. Check each app's actual features, because the companion and APK need not have identical availability or updates.

App and web access
How do I save SpicyChat to my iPhone home screen?

Open the website in Safari, use Share and choose Add to Home Screen. The result opens web access; it is not an Android installation or a new App Store purchase. You can use the same approach on an iPad.

iPhone and iPad
Can a modified APK unlock a real paid plan?

A modified package does not create a legitimate subscription for your account. Use our supported distribution and check the plan attached to the account. Do not enter your access information into an unofficial client just because it advertises a premium unlock.

Android APK
Do I need now.gg or an emulator on a computer?

No. We provide web access through an up-to-date desktop browser. Ordinary computer use does not depend on an Android emulator or a game-streaming service acting between you and the website.

Browser access

Writing and memory

How do personality, scenario and greeting work together?

Use personality for recognizable behavior that should persist. Put the scene's background in the scenario, then let the greeting introduce the event the reader will answer. Separating those jobs avoids making a temporary opening situation the character's entire identity.

Create a character
Is a persona my character or the chatbot's character?

Your persona describes the role you bring into the story: the identity the chatbot is meeting. Its own character definition is separate. Keep the two clear so names, background details and points of view are not assigned to the wrong participant.

User personas
Why did importing a PNG bring in only a picture?

A PNG may contain only a picture, or its embedded character data may use an unsupported format. A compatible character card carries the definition; JSON supplies structured text and may need an avatar separately. Check what the importer recognized instead of relying on the file extension.

Import character cards
How large can a SpicyChat Lorebook be?

We allow up to 5,000 entries in a Lorebook and 2,000 characters per entry. That is the book's storage capacity, not a promise to load every entry into each answer. Entries activated for a response still need room in the available context.

Lorebooks
Should I use a Lorebook or a Rulebook for my world?

Use Lorebook entries for background that becomes relevant when a keyword is mentioned. A Rulebook is for state that changes, such as trust, supplies or the time in the story. Define which events change those values and how the character should respond to them.

Rulebooks
Does a bigger context window guarantee accurate memory?

No. The model can still misunderstand information within the window, and instructions compete with dialogue for its space. Concise, consistent facts help. Remove outdated details and contradictions instead of relying on a higher context number to repair every problem.

Memory and context
What happens to earlier dialogue when I change personas?

It stays as written. Switching the persona does not revise old messages or remove memories referring to the previous role. Check those details for conflicts, or begin a separate conversation when the new identity changes the premise itself.

User personas
How do I change the AI model for a conversation?

Open the conversation's three-dot menu and select Generation Settings. In the Inference Model area, use Change Model. We show the options enabled for your account there, so the available selection depends on the tier and current model access.

AI models
What AI models are included in the Free selection?

Examples in our Free range are Default, Zeta G4 26B, Lyra Spiced, Stheno, Squelching Fantasies 8B and SpicedQ3 A3B. Look at the selector for current availability. Selecting a model with a larger technical capacity does not change the Free account's context allowance.

AI models
How do I give a Director Mode instruction?

Write /cmd followed by the specific change you want in the response, or use OOC: for an out-of-character instruction. You might request a short answer that leaves your decisions unwritten. This guides the scene; it does not bypass our rules or unlock additional features.

Reply quality and settings