Locate the version you meant to continue
Begin by confirming the account and its original sign-in method. From the character's conversation, check the saved list for other threads rather than treating the latest exchange as your entire history with that character.
When title editing is available, give important versions a name that identifies the scene. For example, 'the observatory power cut' is easier to pick out later than several threads with nearly identical default titles. Different branches can otherwise share the same character name.
Make a branch before taking the story elsewhere
Cloning preserves the original conversation while giving you another version to continue. Choose between copying the full exchange and copying a portion, and check the point at which the new branch starts.
Keep the version you value before editing an earlier message, since later exchanges may depend on that line. When you choose an alternative generated reply and carry on, that selected response is the one the continuing story uses.
Remove a saved version or selected messages
For messages rather than a whole saved thread, choose Remove Messages in the conversation menu. Check which messages are selected and read the confirmation before carrying out the removal. This is separate from reporting a reply for moderation. A memory entry may still contain information from removed text and need its own update.
Removing a memory leaves the original messages untouched, just as cancelling renewal does not remove an account. If a conversation disappears when you did not intend to delete it, stop editing and contact support with the character reference, approximate date and non-sensitive account information. A permanently deleted conversation is not something we can restore.
- Open the character's conversation and select its three-dot menu at the top right.
- Select View Saved Chats, then find the saved version you intend to delete.
- Choose Delete for that version only after checking you have the right one; a deleted conversation cannot be recovered.
- Check any other saved versions separately. Deleting the latest conversation leaves the other copies in place.
Questions
How do I find a saved branch that is not in recent chats?
Look in the saved-conversation list for that character. Recent chats helps you return to recent activity, while the saved list is where you can find earlier conversations and clones.
Will importing the same character recover my old chat?
No. The character card supplies a definition for the character, not the account's stored conversation history. Importing it cannot restore a missing chat.